Real Estate
Southbank Realty AI Assistant
Southbank Realty · Melbourne, VIC · 2025
An AI chatbot for a Melbourne real estate agency that qualifies buyers, books inspections and syncs every lead to the CRM.
89%
Queries Auto-Resolved
<5s
Avg. Response Time
+42%
Captured Leads
The challenge
Where they started.
Buyer enquiries arrived around the clock, but the team could only answer during office hours — overnight and weekend leads were lost by Monday. Agents spent hours answering the same questions about inspections, pricing and availability.
What we built
Our solution.
We trained an AI assistant on their listings, process and tone, deployed it on the website, and connected it to their CRM and calendar — so buyers get instant answers, inspections book themselves, and every conversation becomes a tracked lead.
AI Chatbot
Web Widget
CRM Sync
Calendar
Analytics
The results
What changed.
- ✓89% of buyer queries resolved without an agent
- ✓Response time from hours to under 5 seconds
- ✓Captured leads up 42% — nights and weekends included
- ✓Agents refocused on inspections and closing
★★★★★
“The AI chatbot answers buyer questions at midnight and books inspections straight into our calendar. It quietly became our hardest-working team member.”
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